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Black Horse owner Lloyds has set aside a further £700m for potential costs associated with motor finance Commission payments which will be heard in the Supreme Court in April. This brings the total set aside to £1.15bn, including the £450m set aside in 2023. Lloyds set there was a lot of uncertainty surround the amount to be paid. In its ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. The research suggests that the offer of upsells is actually a significant driver of higher net promoter scores, contrary to popular belief. Service plans saw the biggest overall increase in customer ...

Dealer Auction saw a 72.8% rise in bids on AFVs in January, to 5,569, with the Toyota Prius hybrid being the standout model. Bids for AFVs in January surpassed those on ICE models, which increased by 65%, and surpassed the average month in 2024 (4,271). Dealer Auction’s marketplace director, Kieran TeeBoon, said: “2025 is certainly upping the game, with higher ...

  Rockingham Cars is representing Leapmotor in Corby, one of 80 dealers the Chinese brand hopes to have on board by year end. Rockingham been operating in Corby since 1978. The two, fully electric vehicles include the C10 – a mid-sized SUV with a range of 261 miles at a price of £36,000 – and the more compact T03 city ...

Vehicles in Video has partnered with MADdevs to integrate its product iTrackLEADS to assist dealers in responding to inbound leads. Dealers will be able to respond to leads in real time, benefiting from both platforms through one system. Matt Maley, CEO of Vehicles In Video, stated: “Our aim is to assist dealers and OEM’s in continuing to respond to a ...

Consumer spending is expected to remain subdued in the coming months despite the recent cut in interest rates. That’s the view of the Finance & Leasing Association (FLA), which said over 40% of motor finance houses expected some increase in business in the coming months. The consumer new car finance market reported new business by value in December 15% higher ...

FJ Chalke Nissan Yeovil, celebrating its 25th anniversary with Nissan, has been given a long service award. Matt Duncan, Nissan’s network development and customer quality director, handed over a certificate to FJ Chalke MD Steve Fowler. Fowler said: ‘‘We’re proud and delighted to have represented Nissan in Yeovil for 25 years. ‘‘Nissan is in a great place right now, with ...

Volvo specialist Ray Chapman Motors’ Malton dealership took home gold in the ‘dealership’ category at this year’s Fleet Procure Awards. Hosted annually by e-procurement, stock and order management software specialist Fleet Procure, the awards aim to recognise excellence throughout the automotive industry – from leasing companies and brokers to dealers and vehicle manufacturers. Ray Chapman Motors Malton was shortlisted from ...

Used car guide Parkers has listed the cars that depreciate the most in 12 months and those that depreciate least over the period. The loser list is dominated by electric vehicles with the fiat 500e losing 52% of its value after 12 months. The notional book price new was recorded at £34,140, which fell £17,765 to  £16,375 over the period. ...

The Kia Ceed (petrol, up to a year old) and the Kia Carens (5-10 years old) are taking an average of just 11 days to sell, which is significantly faster than the overall market average of 29 days, says Auto Trader. Overall, used cars are selling 10 days more quickly than last month. Richard Walker, data & insight director at ...