Tag Archives: Workshop

A third of UK motorists (32%) have put off getting their car serviced because of financial restraints caused by the COVID-19 pandemic. Garage comparison website BookMyGarage surveyed 10,000 of its subscribers and found that 29% of drivers delayed servicing procedures because their car had covered far fewer miles during lockdown. It found that the amount of additional repair work required ...

The National Franchised Dealers Association (NFDA) has welcomed the government temporary MoT exemption. “The temporary MoT exemption is positive as it will allow vital services to continue and aftersales workshops to prioritise essential repair works on critical vehicles”, said NFDA director Sue Robinson. On Sunday 22 March, NFDA wrote to the Rt Hon Grant Shapps MP asking for a three-month ...

Dealers are losing out on aftersales business for failing to keep accurate details of their customers. New research into 56,000 customer aftersales records held by UK franchised dealers revealed that 37% were not up to accurate and complete. It revealed that on average, 86% of records included a suggested date for the vehicle’s next scheduled service. For cars over three ...

EMaC is expanding its product portfolio with the launch of new warranty packages. They include EMaC Lifetime Warranty, a warranty and service plan. John O’Donnell, managing director of EMaC said “Our new warranty range simplifies consumer vehicle ownership by offering predictable costs and flexible payment options which mark a further diversification of our expanding product range. “This new aftersales solution ...

Dealerships have reported a boost in aftersales activity in the first half of 2019. The average dealership saw a 5% year-on-year increase in the number of vehicles presented at its service department between January and June, with the figure rising from 1,570 to 1,649 vehicles, according to data from electronic vehicle health check provider autoVHC. Across the UK’s franchised dealership ...

The UK’s franchised dealers have missed out on more than £17m worth of service revenue in the final months of 2018. Data from electronic vehicle health check provider autoVHC has highlighted a sharp drop in the percentage of completed health checks during October and November of this year. According to autoVHC, the average dealership completed checks on just 64% of ...

Some motor retailers are potentially putting customer safety at risk because they do not have robust processes in place to manage Vehicle Health Checks (VHCs). That’s the view of Coachworks Consulting, which found that many franchised dealers undertaking VHCs fail to convert urgently required red work by not providing customers with estimates. “VHCs are a vital part of a dealer’s ...

WhoCanFixMyCar.com, the online car repair marketplace has secured £4m of funding from investors to grow the business. The platform now has 11,500 garages registered to the site and receives 60,000 new job requests from drivers every month. It claims to generate work worth £84m a year for garages. The platform also plans to extend the range of services it offers. ...

A proposal by the free market Adam Smith Institute for the MoT to be scrapped has come under fire from motor trade bodies. The Institute suggested reforms the government could pursue to cut costs for motorists. It proposed scrapping the MOT test altogether for all vehicles, except vehicles older than three years entering the United Kingdom from abroad. It also ...

Franchised dealers rely heavily on service activity when it comes to ensuring healthy levels of profit. It’s important that service centres become more open to non-traditional servicing activity. Even with an influx of more advanced electric vehicles, there is still opportunity for regular activity, albeit in a smaller package. By providing seasonal health checks in lieu of the lost annual ...