More consumers are using digital self-service when interacting with dealer aftersales departments. That’s the claim from digital service specialist Tjekvik, whose technology has been adopted by dealer groups in the UK, including Group 1, JCB, John Clark, Hartwell and Vertu. The tech enables customers to check in and check out their vehicles at a time and place most convenient for ...

Marketing teams can now more effectively evaluate the return on investment of their social media advertising campaigns. That’s the claim from digital marketing firm Marketing Delivery, which integrates its VoiceBox marketing software with dealers lead management and dealer management systems to report on the proportion of enquiries and orders that can be attributed to a retailer’s paid content on Facebook ...

Motor investment firm Cambria Private Capital has welcomed the Bank of England’s decision to cut interest rates to 5%. It said it expected to see a gradual easing of inflationary pressures into next year, leading to potential benefits, such as reduced vehicle stocking costs and increased market flexibility for OEMs. But it warned that the effects of these cuts will ...

Former Polestar UK chief executive Jonathan Goodman has joined The EV Network as a non-executive director. Goodman joins the group as it scales up operations to expand the EV infrastructure in the UK, buying and leasing land directly from landlords. The EV Network said Goodman’s years of experience in the motor sector will be instrumental in expanding its business. CEO ...

Despite the absence of any blogs for the last three weeks, I’ve not actually been away.  The days have shoby getting the ICDP Omni-Channel Cookbook finally completed after some months on the ‘to do’ list (more details here), some interesting client meetings, a classic car rally with my son and several days of hard labour under a baking sun (yes ...

Lithia UK has appointed Phil Wilbraham as group vice president for Pendragon Vehicle Management and National Fleet Solutions. Wilbraham previously served as group finance director for the former Jardine Motors Group business. He was the UK Finance lead for mergers and acquisitions when the business became part of the wider international Lithia and Driveway business in 2023. Wilbraham, who originally ...

Keyloop is now a certified reseller of AI Assistant’s ‘Cleanse product, which uses AI and automation to help dealers maintain accurate and current databases. Cleanse solution automatically verifies vehicle data daily against DVLA and DVSA databases using Virtual Assistants. This, it said, ensures that the correct Vehicle Registration Mark (VRM), Registration Date, and MOT expiry date are accurately reflected in ...

Hartwell Motor Group will be raising its profile this weekend at Bicester Heritage displaying the Yangwang U8 and U9 models. Yangwang is a subsidiary of BYD. The Yangwang U8 is a 4×4 vehicle featuring innovative capabilities, including a 360-degree tank turn. It has not been homologated for Europe but weighs about 3.9 tonnes and has a price tag of around ...

The consumer new car finance market reported new business by value in June 6% lower than in the same month in 2023, while new business volumes fell by 12%. In the first half of 2024, new business volumes in this market were 7% lower than in the same period in 2023. The consumer used car finance market reported a fall ...

Subaru dealers have cause for celebration as the car brand was voted ‘Best Car Manufacturer in 2024’ by car owners in the annual Driver Power customer-satisfaction survey. The brand just edged out Tesla and Kia for the top spot. Driver Power is carried out by Auto Express magazine, part of Carwow Group. On Subaru the survey concluded: “It’s remarkable to ...