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Security-related Repair and Maintenance information (SERMI) already launched in Europe, will be launching in the UK in the coming months. This accreditation will ensure garages securely access vehicle manufacturers’ data to carry out efficient repairs. Secure digital identity solutions provider Digidentity is the Trust Centre for SERMI both in Europe and the UK to provide certificates for garages and manufacturers. ...

Honda UK and Autoguard Warranties have won this year’s Motor Ombudsman Customer Service Star Award trophies. The Customer Service Star Awards were unveiled in 2021 to recognise the UK head offices of the organisations accredited to The Motor Ombudsman’s New Car and Vehicle Warranty Product Codes of Practice. Combined, there are currently more than 60 businesses that are committed to ...

Paul Bentley, former group operations director for Lookers is joining the National Franchised Dealers Association (NFDA) to support dealers during the current motor finance upgheaval. Bentley was a “key stakeholder” at Lookers when it was being investigated by the Financial Conduct Authority over breaches in the sale of motor finance. “I am delighted to announce that Paul Bentley, former group ...

Vertu Motors has extended its partnership with call tracking supplier Barbuck, signing a new two-year contract. Established in 2016, the partnership sees Barbuck supply Vertu with its advanced call tracking solution ‘Calltracks’. Vertu gains insights by understanding its customers omnichannel journey leading to call enquiries. The latest contract will see new technical developments enhance marketing, sales and operational processes. Robert ...

Bristol Street Motors York Renault Dacia has partnered with the charity Menfullness and raised £2,740 by donating a sum for each new car sold from its Clifton Moor site. Sales executive, Jessica Bright, suggested swapping the traditional bouquet of flowers presented during a new vehicle handover for a charity donation. York-based Menfullness brings local men together to socialise, exercise, talk ...

Cupra has begun preliminary talks with Penske Automotive Group to explore a new partnership ahead of its entry into the US market by 2030. Since its launch in 2018, Cupra, the first new automotive brand created within the Volkswagen Group, has sold over 750,000 cars. Wayne Griffiths, CEO of Cupra, said: “We have great respect for the U.S. market, recognising ...

Warranty Solutions Group (WSG) will launch a series of 20-30 minute webinars, featuring a panel of dealer guests and a host from WSG. Quattro Tech Cars, Romans of St Albans and Newtown Motors will feature in the first webinar. The aim of the webinars is to share insights, strategies and tips to support dealerships in tackling challenges. The webinars will ...

Automotive software developer Mad Devs has teamed up with systems specialist Magna Systems to get more dealers to switch from paper systems to digital. The move will see its iStoreDOCS support integrations in the UK and the United Arab Emirates (UAE). iStoreDOCS is said to provide digital document flow, enhanced compliance, and effective customer retention tools. Using the platform, over ...

Birchwood Group has onboarded the INDICATA used car pricing platform. INDICATA is live at Birchwood’s dealers in Eastbourne, Washington, Chichester and Hastings. Dave Young, Birchwood Group’s used car buyer, said: “INDICATA gives us the confidence to pay a few hundred pounds more to the customer to get the deal over the line. “They are happy with their price and go ...

Supercar dealership Romans International has been named one of Europe’s Long-Term Growth Champions by the Financial Times. It secured position 288 among the continent’s top 300 sustained-growth companies. It is the second time the business has been recognised by the Financial Times. In 2017, the company was featured in the FT 1000: Europe’s Fastest Growing Companies list, when it ranked ...