Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. The research suggests that the offer of upsells is actually a significant driver of higher net promoter scores, contrary to popular belief. Service plans saw the biggest overall increase in customer ...

Dealer Auction saw a 72.8% rise in bids on AFVs in January, to 5,569, with the Toyota Prius hybrid being the standout model. Bids for AFVs in January surpassed those on ICE models, which increased by 65%, and surpassed the average month in 2024 (4,271). Dealer Auction’s marketplace director, Kieran TeeBoon, said: “2025 is certainly upping the game, with higher ...

Vehicles in Video has partnered with MADdevs to integrate its product iTrackLEADS to assist dealers in responding to inbound leads. Dealers will be able to respond to leads in real time, benefiting from both platforms through one system. Matt Maley, CEO of Vehicles In Video, stated: “Our aim is to assist dealers and OEM’s in continuing to respond to a ...

FJ Chalke Nissan Yeovil, celebrating its 25th anniversary with Nissan, has been given a long service award. Matt Duncan, Nissan’s network development and customer quality director, handed over a certificate to FJ Chalke MD Steve Fowler. Fowler said: ‘‘We’re proud and delighted to have represented Nissan in Yeovil for 25 years. ‘‘Nissan is in a great place right now, with ...

The Kia Ceed (petrol, up to a year old) and the Kia Carens (5-10 years old) are taking an average of just 11 days to sell, which is significantly faster than the overall market average of 29 days, says Auto Trader. Overall, used cars are selling 10 days more quickly than last month. Richard Walker, data & insight director at ...

Aston Barclay has reported record buyer attendance across its centres during the first week of its new sales schedule. Across the week, Aston Barclay saw a 35% increase in Attendees. Gordon Cockle, chief remarketing officer at Aston Barclay, said “With our new sales schedule offering higher volume levels and more variety in the stock we are offering to our buyers, ...

Disputes about the purchase of a used car account for 40% of new cases opened by customers in 2024, says The Motor Ombudsman. This reflects previous trends seen by the Ombudsman’s independent and impartial Alternative Dispute Resolution (ADR) service (41% in 2023, and 38% in 2022 respectively). Bill Fennell, Chief Ombudsman and MD of The Motor Ombudsman, said: “Used cars ...

Rising consumer interest in Chinese EVs is reflected in a 186% increase in leasing enquiries in just 12 months, according to Leasing Options. The models which have seen the most significant increase in leasing enquiries are the BYD Dolphin (12,570%), BYD Atto (578%), and MG Motors’ MG4 (103%). Mike Thompson, COO at Leasing Options, says: “Chinese EVs are aggressively priced, ...

Half of buyers are hesitant with regards to using dealer provided car finance following last year’s Court of Appeal ruling on undisclosed commission payments, says Motors. In response to findings of this survey, which polled 2,000 motorists, Motors urges dealers to be upfront on commission payment issues. Fifty-three per cent of the buyers p were aware of the issue surrounding ...

Embracing the Toyota Talent Powered by Autotech Academy internship initiative, Stoneacre sites have welcomed ten interns to date. The initiative bridges the gap between newly qualified Level 3 automotive students and motor industry employers. It equips interns with a toolbox, uniform, and 6-12 month paid internships that lead to full-time employment in over 95% of cases. Toyota provides value-add training ...