Tag Archives: aftersales

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million customers in the UK were reported to be using digital check-in and check-out solutions, a 47% increase from the 1.7 million in 2023, according to digital service provider Tjekvik. It said 240,000 UK customers bought value-add products or services during the digital check-in ...

Aftersales has long been seen as the backbone that reliably delivers profits to sustain OEMs and dealers through hard times, and are clearly the sole focus of the many independent players who have built significant businesses. There have been downwards pressures on repair and maintenance aftersales volumes for many years as cars have become more reliable and service intervals extended. ...

The cost-of-living crisis is hammering aftersales business for dealers as customers put the brakes on spending. One-in-five drivers (20%) under the age of 44 have driven illegally by not putting their car through the MOT or replacing tyres when needed to save money in the cost-of-living crisis, new data from the RAC reveals. Among drivers of all ages, one-in-10 (10%) ...

Glyn Hopkin is aiming to boost its aftersales business by teaming up with Bumper and offering customers interest free monthly payments for services and repairs. PayLater has been integrated into Glyn Hopkin’s eDynamix dealer management system, which will see it included as a payment option in vehicle health check videos sent to customers. It will also be offered to owners ...

Dealers are using video more to build their aftersales business and their relationships with customers. Video firm CitNOW said its sales and workshop videos in 2023 rose 7% to 12.9 million year on year. Retailers sent 9% more videos to consumers as part of the sales experience, while 24% more videos were shared as part of the aftersales process. The ...

A new nationwide survey has found that 67% of aftersales customers have to queue when they drop off or collect their car. A fifth, 20%, of those respondents say these routine queues are making them think about taking their car elsewhere, next time work is needed. The research* was commissioned by Tjekvik, a specialist in digital aftersales solutions. When asked ...

Dealers are losing aftersales business as motorists cut back on car servicing and maintenance. A third of drivers in Great Britain have admitted to skipping an essential service on their car due to the cost of living crisis. The squeeze is hitting younger drivers hardest, with almost half (43%) of 18-34 year olds likely to bypass vehicle maintenance in order ...

Writing this after a four day holiday weekend in the UK, when I had the chance to more or less put work to one side and do other things, it would be easy to start thinking about the options of everyday being a holiday and retiring or at least slowing down on the work front. This was also brought home ...

Demand for public transport, which plummeted during the lockdown, has not fully recovered. Falling demand for buses has seen bus networks shrink. At the same time, consumer confidence in trains continues to come under strain due to regular rail strikes, over-crowding and unreliability. The net result is that in an environment where worker flexibility and the emergence of working from ...

Ferrari has overhauled its extended warranty and aftersales assistance package for customers. Its standard-setting 7-year Genuine Maintenance programme currently offers scheduled maintenance for the first seven years after purchase of a new production car. This will now include an option to extend the three-year factory-backed, all-inclusive warranty up until year seven for all new models from the 2015 488 GTB ...