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Finance watchdog gives banks more time to respond to commission complaints

The Financial Conduct Authority (FCA) has given finance houses until December 2025 to respond to motor finance commission complaints It said the extension will help prevent “disorderly, inconsistent and inefficient” outcomes for consumers and firms. “We have extended the time firms have to respond to complaints about motor finance agreements not involving a discretionary commission arrangement (DCA). “Firms now have ...

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