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Bentley Motors invested in a new digital experience at its Crewe headquarters.
From 1 September 2023, this new adaption of the manufacturing base will allow customers to create their own “Bentley design legacy”.
This development is a further extension of its £2.5bln investment in future product development and the Bentley “dream factory” headquarters ,which employs over 4,000 people.
Bentley customers will be welcomed to Crewe by a dedicated host who will create a personalised factory tour. A new customer experience area in the Excellence Centre for Vehicle Finish will offer the opportunity to create a piece of custom art. Clients will be invited to choose from a range of the latest paint finishes, sustainable hides, stitching designs, finest wood veneers, hoods, carpets and seatbelt varieties with design consultants on hand to provide advice on combinations and final aesthetic that will make their dream car a reality.
The dedicated wood shop with more than nine sustainable wood finishes from around the world will enable customers to select their own veneers and learn how their car will be precision book and mirror matched. Bespoke finishes such as stone, carbon fibre and machine turned aluminium are also offered.
Caren Jochner, global head of brand experience at Bentley, said: “The Home of Bentley is a benchmark in production operations and sustainable luxury mobility leadership. It is something to be experienced and celebrated. We have invested heavily to provide the service our clients expect and are now providing interactive immersive solutions that will enable each customer to learn and interact as well as creating a legacy and opportunity to invest in a piece of Bentley history.
“Our customer experience centre, CW1 House, is a place where we can entertain our customers in an exclusive environment and they can enjoy being immersed in the Bentley brand. The skill and passion of our craftspeople who work with the finest materials is now supported by immersive digital innovations such as the 180-degree show in Lineage and our new Phygital Table creates opportunities for clients to customise their preferred factory tour using touch screen technology.”