MT Podcast: Consumer Duty, its impact on dealers and the year ahead

The Motor Trader Podcast held in association with Mann Island focused on Consumer Duty, which came into effect in July last year.

The Podcast looked at some of the key issues for motor retailers. What sort of impact has Consumer Duty  had on dealers? What are the areas the Financial Conduct Authority (FCA) has focused on?

What’s on the cards for this year and next? And how can dealers use Consumer Duty effectively to stand out in the market in a positive way?

Taking part in the Podcast (l to r) was Andy Muir, head of sales at Mann Island, Emma Harding, customer outcomes and compliance manager at Hendy Group, Motor Trader editor John Kirwan and Chris Ewart (right), sales oversight and engagement manager at Mann Island.

Check out the Podcast by clicking on the MT Podbean Box below.