Tag Archives: Consumers

Arranging motor finance is the biggest bugbear for customers when it comes to buying a car. That’s the key finding of the latest Motors Consumer Insight Panel which found 28& of customers rated motor finance as the most dreaded aspect of their showroom experience, closely followed by interacting with salespeople (26%) and trading-in their car (24%). Other friction points included ...

The recovery in consumer confidence “stalled” in August amid concerns on what the Budget will deliver later this month. That’s the view of the Finance & Leasing Association (FLA) which today released figures showing consumer finance new business fell in August 2024 by 1% compared with the same month in 2023. Geraldine Kilkelly, director of research and chief economist at ...

The new Consumer Rights Act 2015 will replace the Sales of Goods Act on 1 October 2015. New rights have been given to the consumer and it is important you understand them. Your customer now has the right to reject a vehicle within 30 days of purchase without you being given any opportunity to repair. After 30 days you have ...

The National Franchised Dealers Association (NFDA) is holding a Consumer Rights Act workshop on Friday 11 September. The workshop comes ahead of the new act coming into force on 1 October. The NFDA represents franchised car and commercial vehicle retailers across the UK. The event, which is being held at the Hilton Hotel Warwick, will be an opportunity for dealers ...

The government is drawing dealers’ attention to changes to consumer law. The Consumer Rights Act and the Alternative Dispute Resolution Directive (ADR) comes into force on 1 October 2015. Alternative Dispute Resolution can offer a quicker and cheaper way of resolving disputes than going to court. From October, certified Alternative Dispute Resolution will be available to all businesses to help ...

The Used Car Commission has put forward proposals to give...