Tag Archives: customer service

Ray Chapman Motors Volvo has won the Feefo Platinum Trusted Service Award. Trusted Service Awards were devised in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. Feefo has presents Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To achieve Gold status, businesses ...

Vauxhall dealership Twells of Billinghay, in Lincolnshire, has been awarded, along with 43 other retailers, a Vauxhall Customer Excellence Award. This is the eighth year running that the dealership has received the award. The winners are chosen from the results of Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018. Vauxhall’s group managing director Stephen ...

Three Toyota UK retailers have been named as among the best in Europe, receiving Ichiban awards from the carmaker for excellent sales and aftersales customer service performances For the second year running, RMB Toyota Northallerton, Burrows Toyota Barnsley and Oakmere Toyota Northwich emerged successful among the UK’s Toyota retailers. They were among just 45 businesses to be honoured from among ...

Recent research showed that the automotive sector is now bottom of the league table for customer service, below insurance and utility companies. The Engine survey also showed that honesty is the most valued trait in the way a company deals with customers, cited as a top three trait by 50% of people, followed by efficiency (48%) and reliability (44%). One ...

A recent report by Auto Trader showed that just 7% of UK consumers claim to trust UK used car dealerships, a trust figure lower than estate agents, banks, and finance companies. The research also revealed that nearly 40% of consumers who intended to buy a car in the last six months, but didn’t complete the process. Respondents said they found ...

The automotive sector is getting worse at treating customers well and is now bottom of the league table for the best service and customer experience. That’s the conclusion of the third annual Customer Experience Survey from service design consultancy, Engine. Among the 14 sectors covered, the proportion of customers saying automotive was among the best for service dropped from 12.2% ...

Customer loyalty is determined by the experience they have of servicing departments, according to the JD Power 2016 UK Customer Service Index Study. The survey also named Toyota as the highest performing volume brand for CSI with Mercedes-Benz as the top ranked premium brand. Among the highly satisfied customers 92% said they will definitely return to the same service facility ...

Group Renault UK has overhauled its approach to customer care and quality. The company’s services and quality division has been split to become distinct Total Customer Experience and Aftersales departments Mark Crockett is appointed director of total customer experience (TCE) and Tim Marriott director of aftersales. Both positions for Renault UK and Ireland are effective immediately. The changes signal the ...

Mill Volvo Sunderland, has become the first UK Volvo dealer to be certified with the Volvo Personal Service (VSP) accreditation. The scheme was set up in 2013 with the aim of setting new standards for its dealerships nationwide. The One Hour Stop service involves service technicians working on cars as a team rather than individually helping the service department to ...

JudgeService has launched a sales executive customer satisfaction analysis tool for dealers. The company’s new Profile Pages allow dealers to monitor customer satisfaction by division, site or sales person, benchmarking against competitors to boost internal development, training and management. The product enables managers to identify where staff need to improve customer service and ultimately increase dealer profitability. Dale Woodley, sales ...