Tag Archives: Digital

Santander Consumer UK has signed a deal with BCA to sell cars coming off finance through the auction group. The new programme will offer a wide range of stock, including prestige, executive and sporting examples and popular volume models, as well as a selection of motorhomes, motorbikes, light commercials and pick-ups. Santander Consumer UK work with over 4,500 dealers across ...

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million customers in the UK were reported to be using digital check-in and check-out solutions, a 47% increase from the 1.7 million in 2023, according to digital service provider Tjekvik. It said 240,000 UK customers bought value-add products or services during the digital check-in ...

Dealers and carmakers fall behind new EV providers when it comes to their digital offer. That’s a key finding of the Porsche-owned MHP Consulting research, which looked at the German market to see how carmakers and dealers performed. “The Benchmark Analysis makes it clear that traditional manufacturers and retailers frequently fall below the expectations of the customer base. “There are clear ...

The majority of dealers in the US are uncertain about using AI in their business. That’s the finding of a Lotlinx which found that 78% of US car dealerships are uncertain about using predictive data, with only 5% implementing AI. Despite challenges, 80% plan to adopt AI by 2025. The survey, which involved over 2,500 dealers and was carried out ...

Dealer websites are the first port of call for buyers searching online for a new car. Review platform JudgeService polled the views of 5,789 buyers for the forthcoming JudgeService 2024 State of the Nation to identify the latest trends impacting dealers. When asked which online services they use to search for new cars, over half (54%) cited dealer websites, followed by ...

Even though aftersales can represent half the profits for an established car manufacturer or a franchised dealer, it often remains the ‘poor relation’ in terms of the attention that it gets by comparison with the more glamorous world of new car sales. When visiting manufacturer aftersales teams, they are often based in the back corners of the office block, distant ...

Dealers can see online consumer interactions with vehicles for sale in real time thanks to a new tool being introduced by iVendi. Called Real Time Analytics, it gives motor retailers the ability to see how many times a car, van and motorcycle has been viewed, alongside the number of finance quotes, checks and applications generated, as well the days in ...

Last month dealer management systems (DMS) group CDK Global was hit in the US by a cyber-attack which results in it closing down its cloud based software for US dealers. Here Andy Thompson, Offensive Cybersecurity Research Evangelist at CyberArk offers dealer CEOs practical advice to ensure they keep safe and prevent themselves from falling victim to cyber crime in the ...

CDK Global has got a small test group of dealers live on its dealer management system (DMS) as it fights back from twin cyber breaches last Thursday It said once it was sure that the system was working and secure it would being other dealers on board. In a statement issued to Motor Trader CDK Global said: “We have successfully ...

Digital was transformed during the pandemic when dealers, carmakers and systems providers transformed the customer journey in buying cars. Consumers went through a series of digitally enabled steps, starting with the website, video chat, configuration of the car online, a VR rest drive through do digital finance quote, signature and taking deposits online. It was a total overhaul. But in ...