Tag Archives: EMaC

EMaC has extended its partnership with Toyota GB by signing a new 5 year contract to drive customer retention. The contract will see the rollout of additional jointly developed customer-focussed products starting this year. Liam Finney, EMaC commercial director, said: “We’re delighted Toyota GB has chosen EMaC as its exclusive retention partner as part of its strategic mission to deliver ...

EMaC has partnered with Keyloop and shared details about the first phase. Retailers selling EMaC service plans and using Keyloop’s DMS can now automatically link customer records with existing service plans. Sebastien Fabri, partner director at Keyloop, said: “Dealers using Keyloop’s DMS will now be able to provide a more seamless journey benefiting both EMaC service plan customers and dealers. ...

EMaC and cap hpi are now helping dealers identify mileage discrepancies by utilising the National Mileage Check and National Mileage Investigation Service. EMaC mileage data points will be used to assist in the validation of vehicle mileages by comparing data held within the cap hpi database from various industry sources against the mileage presented by a consumer, dealer or other ...

EMaC has appointed Chris Strong as the new Director of Business Development. In this newly established role, Strong will focus on developing relationships with dealer and OEM clients, boosting EMaC’s presence in the warranty and value-added products market. John O’Donnell, MD of EMaC, said: “We are thrilled to have Chris Strong join the EMaC management team. His vast experience will ...

Monthly subscriptions are fast becoming the preferred method of payment for car buyers purchasing maintenance plans for their vehicles, according to EMaC. The service plan provider reported demand for maintenance plans payable by monthly instalments have risen by over 1000% in the year to date and are on course to overtake one-off fixed term payments for the first time. The ...

Dealers can offer long-term care packages on 73-plate cars to avoid part-exchange workshop meltdowns. Some franchised dealers are turning away retail repair and maintenance work to process the volume of part-exchanges generated by the introduction of the new 73-plate. We believe this year’s improved supply of new vehicles could see a return to pre-Covid sales volumes for the September plate-change ...

Replacement tyres could help fill the gap left by diminishing oil sales as a result of EV growth. New consumer research by EMaC, conducted by ICDP, the independent automotive consultancy, identified high levels of interest among EV buyers for bespoke aftersales packages covering the replacement of tyres due to faster wear because of the additional weight of EVs. EMaC believes ...

Dealers are considering exiting from GAP insurance sales once the Financial Conduct Authority’s (FCA) new Consumer Duty regulations become mandatory from 31 July. EMaC has reported that some retailers have already closed their books on new GAP business. The regulations are being introduced to set higher and clearer standards of consumer protection across financial services, requiring businesses to put their ...

EMaC has partnered with epyx to digitally process its motor warranty repair approvals. It will use epyx’s 1link Service Network e-commerce platform to submit, approve and pay repair requests made by dealerships and independent service centres. John O’Donnell, managing director at EMaC, said: “Using 1link Service Network improves efficiencies for our network partners by delivering an entirely digital process that ...

EMaC has promoted Mike Foster to the role of national sales director. Foster joined the company in 2008 as a sales development manager, advancing progressively through the sales department to national sales manager, where for the last five years he has played a key role in EMaC’s market leading field support team. John O’Donnell, managing director at EMaC, said: “I ...