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First Response Finance
We are an award-winning vehicle finance company with offices in Nottingham, Leigh, and Glasgow. We employ almost 300 people in a range of roles from sales to customer experience to account management. Our primary product is Hire Purchase for used cars, motorbikes, or vans. We also offer Personal Loans to existing customers.
We believe everything starts with our own people. Our recruitment process is amongst the most comprehensive in the industry to ensure we are selecting people with values similar to our own.
We invest heavily in training and have constant ongoing development so that our employees are skilled and well-equipped to service our customers in the best way they can. We see profit as an outcome of providing excellent products and services as, if we do these things well, profit will take care of itself.
As a business we reinvest our profits back into the business.
Our training programmes, development schemes and system upgrades are constantly being refined to ensure smooth and efficient success. Reinvesting profits completes the cycle of our philosophy and compliments our continual learning and improvement culture.
At First Response Finance we use a “systems thinking” methodology which means everyone within the business is engaged with the decisions we make - every view counts. Our approach is designed to make our service and customer experience the best it can be.
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