Group 1 in the US outlines how it responded to CDK Global outage

Group 1 in the US has described how its business was impacted by the hacking of CDK Global cloud DMS platform.

The listed dealer group, which operates 202 dealerships in the US representing 35 car brands, said it immediately activated its cyber incident response procedures and took measures to protect and isolate its systems from the CDK platform.

It said despite the CDK service outage, all of its US dealerships continue to conduct business using alternative processes until CDK’s dealers’ systems are available. It added that its UK dealers do not use CDK systems so were not impacted by the outage.

“CDK has advised that it anticipates the restoration of the dealer management system will require several days and not weeks.

“The timing of the restoration of other impacted CDK applications remains unclear at this time.

“Group 1’s ability to determine the material impact, if any, of the CDK incident and the resulting service outage, will ultimately depend on a number of factors, including when, and to what extent, the company resumes its access to CDK’s dealers’ systems.”

Group 1 said it was closely monitoring this situation and will take additional action if determined necessary.

“Our associates are coming together with an unwavering focus on delivering the best possible customer experience.

“Their efforts have been nothing short of exemplary.  We’d like to thank our team, our customers, and our partners for their patience as we navigate this outage,” said Daryl Kenningham, Group 1’s president and chief executive officer.