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25 Years of Type R – The 2001 Civic Type R (EP3)
Honda UK and Autoguard Warranties have won this year’s Motor Ombudsman Customer Service Star Award trophies.
The Customer Service Star Awards were unveiled in 2021 to recognise the UK head offices of the organisations accredited to The Motor Ombudsman’s New Car and Vehicle Warranty Product Codes of Practice.
Combined, there are currently more than 60 businesses that are committed to the Codes.
Nearly 3,300 online nominations were submitted by motorists in the latest Star Awards contest.
These are short accounts written by consumers which showcase exceptional levels of service delivered by businesses and individuals after going beyond the call of duty, making them worthy of being recognised with a trophy.
A shortlist was then drawn up by The Motor Ombudsman to determine the businesses and individuals in the final 30.
It was the entry from a consumer regarding their communication with Honda UK that stood out for all three judges. With the individual owning a 30-year-old vehicle, and with parts hard to come by for their model, the customer service team went above and beyond to source information on what was needed for repairs, with calls to the home of the brand in Japan to ensure that the consumer was equipped with the right information to rectify a fault with a roof mechanism on their sports car.
Autoguard Warranties clinched their second title in four years having won a Customer Service Award in 2021. This year’s trophy recognised a commitment to exceptional service each time the customer made contact with the business, and for going the extra mile to provide efficient support to swiftly organise the repair of the consumer’s vehicle.