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Inchcape Retail has seen 20 of its business managers successfully assessed against the IMI Accreditation for Finance and Insurance standards.
Working with Alphera Financial Services, which performed candidate assessments, the managers demonstrated their capability against industry-agreed standards, building on earlier successful assessments.
The accreditation is achieved through demonstrating in-depth knowledge and following legislative regulations. The assessments are completed over the course of a day and involve tests, discussions and role play where knowledge is examined and skills demonstrated.
Sue Myers, F&I director for Inchcape, said: “Inchcape is committed to ensuring every customer receives the very best advice from our business managers.
“Our vision is to be the most trusted automotive retailer and distributor and we aim to achieve this by developing our team to be the best they can be to ensure they deliver an outstanding experience for our customers.
“The IMI Accreditation for Finance and Insurance plays a key part in developing our team and providing customers with the reassurance they are dealing with a professional organisation.”
Franco Boscarelli, business development manager for the IMI, said: “Treating customers fairly is our priority and, needless to say, we are all very proud to be able to offer such a ground-breaking opportunity to our professionals.
“Participation from Inchcape is a significant milestone on this journey – they have worked tirelessly to deliver our new accreditation by way of a bespoke training programme, preparing their candidates in the best possible way. This is a shining example for our sector to follow.”