NFDA launches used car standards scheme

The NFDA has launched a set of standards to promote high standards of used car service from franchised dealers.

Over 3,000 NFDA member dealerships have signed up to the standards, which govern member service levels across core areas, including mileage checking, warranties and service levels.

The standards are the result of a consultation between the NFDA and its members. They were spearheaded by the NFDA’s used car working group and were created by dealers.

According to research of 1,000 car owners commissioned by the NFDA, more than 75% said they would be more likely to choose a dealer that has signed up to an industry set of standards.

Sue Robinson, director of the NFDA, said: “The launch of the Used Car Standards represents an important step for both consumers and the retail motor industry.

“Not only do the twelve standards safeguard consumers by setting out requirements for high quality customer service, stringent vehicle checks and a detailed vehicle handover, but they also highlight the benefits of purchasing from a franchised dealer.

“We’ve had an overwhelmingly positive response from our members who are true advocates of the standards and their role in making used car buying a safer and more enjoyable experience.”

Following the launch, the standards will be promoted to consumers by the NFDA’s consumer facing portal, Trusted Dealers.

The standards cover:
1. Staff training, communication and conduct
2. Vehicle checks
3. Vehicle mileage checks
4. Vehicle condition
5. Test drives
6. Part exchange
7. Vehicle sales process
8. Deposits and cash handling
9. Warranty
10. Finance and insurance
11. Vehicle handover
12. Complaints handling