Tag Archives: service

One in four (25%) of UK drivers admit to skipping their annual vehicle service due to cost. And 18% say they’re likely to do so again in the next 12 months, according to new research by Volkswagen Financial Services (VWFS) UK. The findings come from an independent survey of 2,000 UK drivers, who were asked about their attitude towards vehicle ...

The Motor Ombudsman has reported the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in Q3. It received a total of 1,586 new submissions from motorists, up 18% from 1,348 in Q3 2023. It said consumers were turning to it in increasing numbers because of a growing awareness of the organisation coupled ...

At the beginning of the year the Driver ~& Vehicle Standards Agency (DVSA) ran a campaign urging drivers to check their MOT dates and avoid heavy fines. Months later, we are still seeing dates being missed and a level of customer confusion about how much leeway is still being granted as a result of the pandemic. This presents an opportunity ...

Peugeot has launched a new digital service record enabling customers to keep all maintenance and service operations in one place The new Digital Service Record will store all servicing and maintenance information so that customers can have all important details at their fingertips via the MyPEUGEOT app. Drivers can activate their Digital Service Record in store at any Peugeot dealer. ...

  A shortage in new vehicle production could be leading to the loss of routine service revenue amounting to the equivalent of £1.3bn over the course of four years. That’s according to Real Time Communications (RTC), which is warning vehicle retailers that the current used car boom could be masking a major servicing shortfall. RTC estimates as a result of ...

Automotive technology group GForces has launched live vehicle service booking service that integrates with Pinewood DMS as well as dealer workshop systems. Customers can select from available dates and times provided directly from the dealer’s DMS and receive an instant booking confirmation, with no need to fill out forms or speak to the dealership. Hartwell is the first retailer to ...

The Vehicle Remarketing Association (VRA) has called for a central resource that provides access to the service histories for all on-road vehicles to tackle loss of value. It says that missing service histories can decrease the value of a vehicle by 5% or more, and that the information is generally stored electronically by individual dealers, but not available centrally. VRA ...

Sytner Group has invested in its dealership facilities, and currently has six projects in the works. The new Guy Salmon Jaguar Land Rover Statement Site in South West London, one of only eight in the world, is also taking shape. The new 17,000ft2 Jaguar Land Rover dealership will be set across five floors and serve as the home for Jaguar, ...

Sytner Group will lease a 35,361ft2 purpose-built service facility in Cheshire from developer Chancerygate. On completion the facility will be used for pre-delivery inspection and general servicing of vehicles from manufacturers such as McLaren, Bentley, Rolls Royce and Land Rover. Planning permission has been submitted for the unit, which will form part of the Novus Knutsford development – a 16-acre, ...

Motor Trader Awards judge Sue Baker believes first impressions are critically important when visiting dealerships Work takes me to a lot of dealer showrooms, both as a motor industry and retail motor trade observer keeping tabs on the scene, and as a Motor Trader Awards roving judge travelling across the country to visit businesses and personnel shortlisted for the industry’s ...