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Servicing Stop is on a recruitment drive looking to add 200 garages to its ranks to bring the total network to 1,700 by the end of the year.
The majority of the 1,500 garages currently on its books are independents but the company thinks a large proportion of new joiners will be franchised dealers.
Servicing Stop acts as a middleman, collecting cars from consumers in the morning, servicing them at chosen garages and delivering them back the same day.
It is free for garages to join and garages can accept or decline jobs offered to them. Garages have no direct contact with the consumer.
The company makes its money by getting a trade price from the garage, similar to a fleet contract and then marketing the services at a higher retail price to the consumer.
The company was founded in 2008 by Oly and Toby Richmond. In 2009, it featured on the BBC television programme Dragons’ Den.
Despite receiving offers from three of the Dragons, the brothers opted to go their own way, securing investment in 2010 from the two founders of WeBuyAnyCar, the brothers Noel and Darren Mckee.
Toby Richmond, joint-CEO at Servicing Stop said: “Due to rapidly increasing demand, Servicing Stop is currently looking for new garages to join our network.”
Servicing Stop says it monitors standards by
- Checking out garages with an initial field agent audit of ownership, financial, insurance, and licenses
- Agents offer best practice guidelines and advice on the cost and frequency of suggesting additional jobs
- Performance evaluation. The company requires every customer to do a performance review using the NPS (Net Promoter Score)
- Mystery Shopping and feedback on performance
- Service Level Agreement
- External Audit by Automotive Consulting Engineers