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Stellantis UK has appointed Vizion to be the sole provider of accident management services to the nine brands served by the Multi-Brand Accident Repair Programme in the UK.
Vizion has pioneered the development of Cortex, Lenz, Vizion Drive, Green Earth and the Autoflow Bodyshop Management System.
Handling over 300,000 claims per year, Vizion has relationships with most major insurance companies in the UK.
Each of the Stellantis Brands – Abarth, Alfa Romeo, Citroën, DS Automobiles, Fiat, Fiat Professional, Jeep, Leapmotor, Peugeot and Vauxhall will have a dedicated helpline that customers can call upon 24hrs a day, 365 days a year as well as re-designed webpages to help and guide customers through the claims and repair process.
Chris Downing, head of sales & operations, parts and service, for Stellantis said: “Vizion have successfully managed the Vauxhall Accident Management Programme for many years, and I am pleased to see that they have been successful in this tender and look forward to working with them on the larger and enhanced programme that we manage today.
“The depth of their knowledge, systems, relationships and dedication to the customer are clearly evident – a perfect fit with our own values and goals.”
Chris McKie, CEO Vizion Network, said: To say we are extremely pleased to have been selected by Stellantis UK is an understatement.
“We are honoured by the trust that Chris Downing and the team have placed in Vizion to deliver this extremely important next generation initiative.
“The programme will be propelled by connected and digital collaborations and the desire to deliver true all-party value with great customer outcomes. We very much look forward to building on what is already is an amazing partnership with the Stellantis team and helping to take the programme from strength to strength for many years to come.”