Tag Archives: The motor ombudsman

The Motor Ombudsman has partnered with Alliance Automotive Group (AAG), a distributor of passenger and commercial vehicle parts. This partnership reinforces AAG’s demonstration of their commitment to industry best practice and customer service through their 1,200-strong, nationwide Approved Garages Network across the UK, including AutoCare, Top Truck, United Garage Services, and NexDrive. Tim Clement, head of workshop solutions at Alliance ...

Disputes about the purchase of a used car account for 40% of new cases opened by customers in 2024, says The Motor Ombudsman. This reflects previous trends seen by the Ombudsman’s independent and impartial Alternative Dispute Resolution (ADR) service (41% in 2023, and 38% in 2022 respectively). Bill Fennell, Chief Ombudsman and MD of The Motor Ombudsman, said: “Used cars ...

The Motor Ombudsman has added eight branches of Lindleys Autocentres to its Motor Industry Code of Practice for Service and Repair. Lindleys Autocentres business has traded for almost seven decades across Nottinghamshire. David Lindley, owner of Lindleys Autocentres, said: “Accreditation to The Motor Ombudsman’s highly respected Service and Repair Code reinforces our dedication to the highest level of customer service ...

The Motor Ombudsman’s poll revealed that rising operational costs, taxes and utility bills will pose the biggest challenge for 89% vehicle repairers this year. Businesses may encounter greater financial strains in 2025 when compared to the previous 12 months, says The Motor Ombudsman. Bill Fennell, chief Ombudsman and MD of The Motor Ombudsman, said: “Our latest survey of businesses in ...

The Motor Ombudsman is marking two decades since the Motor Industry Code of Practice for New Cars received full ‘Stage Two’ approval from the former Office of Fair Trading (OFT). In September 2004, the Code was deemed to be effective in promoting and safeguarding the interests of motorists, and provided added protection to consumers when buying a new car. Bill ...

The Motor Ombudsman is celebrating 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled in 2009. Following The Motor Ombudsman’s foundation in 2016, the motoring authority has received in excess of 22,500 contacts from consumers up until the end of 2023, in relation to an extended warranty product. Over 2,200 new cases were accepted ...

INEOS Automotive has gained accreditation to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle Sales. The New Car Code is adhered to by a portfolio of 45 carmakers in the UK. It emphasises a commitment to delivering a positive purchase and ownership experience which includes ensuring vehicles are manufactured to ...

When buying a second hand car in 2024, 58% of consumers’ primary motivation would be saving money, according to The Motor Ombudsman’s Opinion Matters poll of 2,050 motorists. Rather than buying a brand new equivalent, budgets and household bills would influence consumers to buy a used car. Bill Fennell, chief ombudsman and md at The Motor Ombudsman said: “Several million ...

The Motor Ombudsman has spelt out what consumers should do before taking disputes to an Alternative Dispute Resolution Body. The body is seeing growing demand for its services, according to data from its 2018 and 2017 annual report. In 2017 a total of 42,553 contacts were made with The Motor Obudsman, which rose to 59,925 in 2018. The number of ...

The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio. The course is suitable for any organisation in the UK selling new or second-hand cars and takes around 30 minutes to complete. The module is SCORM compliant, meaning that it can be stopped and restarted as necessary to fit ...