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The Motor Ombudsman is celebrating 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled in 2009.
Following The Motor Ombudsman’s foundation in 2016, the motoring authority has received in excess of 22,500 contacts from consumers up until the end of 2023, in relation to an extended warranty product. Over 2,200 new cases were accepted for adjudication.
Bill Fennell, Chief Ombudsman and MD of The Motor Ombudsman, said: “We are delighted to be celebrating this notable milestone for our Vehicle Warranty Products Code across our organisation, and with businesses.
“The Code of Practice has served as an important cornerstone of the extended vehicle warranty market since it was first unveiled 15 years ago, and has been paramount in driving standards even higher in the provision and management of these popular policies for today’s motorists.
“To be approaching a portfolio of nearly 20 accredited businesses, highlights the great value that many of the industry’s key players place in being a part of the Code, and we look forward to expanding this portfolio going forward, so that it provides even greater coverage for consumers taking out an extended warranty.”
The Code was launched with the aim of improving driving standards in the provision of extended vehicle warranty products.