Volkswagen launches new aftercare plan in the UK

Volkswagen has launched a new aftercare plan, designed to provide support for Volkswagen customers with cars aged between 36 and 72 months.

The “All-in” package includes the customer’s next two services, two years’ roadside assistance, two MOTs and two years of warranty cover.

All-in is the first programme of its type offered by a manufacturer in the UK. It combines a menu of services, bundled into one package and paid for either by monthly instalments of £33.45 or a one-off payment of £802.80.

Starting with a free eligibility check by a technician, the offering comprises one major and one minor service (including a full inspection), two annual MOT tests (excluding re-testing and any remedial work), year-round roadside assistance, and a two-year warranty.

The roadside assistance is effective in the UK and Europe, and covers drivers for, if required, repatriation, alternative travel, and hotel accommodation for both the driver and up to seven passengers.

All-in represents the biggest single aftersales investment in the history of Volkswagen UK to date, at a time when the brand is focusing even more on its aftersales and Approved Used areas.

The vehicle pool in the UK eligible for All-in is conservatively estimated at more than half a million vehicles, Volkswagen said.

Andrew Savvas, director of Volkswagen UK, said: “Until All-in from Volkswagen, this kind of comprehensive support was not offered by a manufacturer. At Volkswagen, we’re incredibly proud of our cars, whether they’re brand new and showroom-fresh or well used and loved, and believe that all of our customers deserve the best support, even if their car is a few years old. The peace of mind and value for money that this innovative programme provides is sure to make the lives of our customers easier, thanks to the many benefits that All-in provides.

“The programme, and the investment behind it, proves our commitment to providing an industry-leading package for owners of used Volkswagens. A customer isn’t just a customer until they leave the showroom, or even for a year or two after that – our support is ongoing and comprehensive, and reflects the belief we have in our cars, long after they are delivered to the first owner.”