The FCA has fined Volkswagen Financial Services UK (Volkswagen Finance) £5,397,600 for ‘failing to treat its customers in financial difficulty fairly’. This issue was uncovered during the FCA’s supervisory work to assess how lenders support borrowers in difficulty. Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers. Therese Chambers, Joint Executive Director of Enforcement and ...
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