The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%)  and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. Showroom sales staff who introduce customers to a manager prompt a satisfaction boost of 24% to 90%. Dealers who ...

McLaren Glasgow has been named 2024 UK Retailer of the Year at the ninth McLaren Retailer of the Year awards. The award recognises exceptional performance in all areas of retailer activity. The win also allows entry for one year to the prestigious McLaren Premier Club. Lee Martis, retailer principal at McLaren Glasgow, said: “We are incredibly proud to receive this ...

The NFDA is celebrating International Women’s Day (8th march), with CEO Sue Robinson highlighting the importance of continuing to address outdated stereotypes and barriers within the industry. Robinson is a member of the Automotive 30% Club, working alongside more than 70 CEOs and MDs to drive meaningful change. She said: “The automotive industry is evolving, and one of the most ...

Suzuki GB has picked up the Customer Feedback Strategy Award at the annual UK Customer Satisfaction Awards evening held in London on Tuesday. Suzuki demonstrated a clear improvement in customer satisfaction and performance. Suzuki submitted an entry for best customer feedback strategy on behalf of both its car and motorcycle divisions and was shortlisted alongside nine others from various industries. ...

The Kia EV3 has been named ‘UK Car of the Year 2025’ in a decision made by 31 industry experts. The EV3 is Kia’s newest EV on sale, representing the next step in the company’s ‘Plan S’ strategy. The vehicle has a range of up to 375 miles on a single charge. Paul Philpott, President & CEO of Kia UK, ...

Kia UK will make its debut at the 2025 Commercial Vehicle (CV) Show next month where it will launch its electric van, the PV5. The brand’s first fully electric van will dominate its stand (5C95) at the show where specification and other customer centric information will be announced. Kia will also deliver insight into its first ever commercial vehicle business ...

Steven Eagell Group has partnered with Jigcar to streamline its retail vehicle movements. As a result of the trial partnership, the business made savings of over £300,000 for the year. Jigcar identified cost savings across the retailer’s 32 Toyota and 11 Lexus locations. Sheraz Rashid, group operations director at Steven Eagell Group, said: “Since partnering with Jigcar we have greater ...

Arnold Clark has opened a new multi-franchise dealership in Edinburgh, Scotland. This is Arnold Clark’s 23rd Vauxhall site and one of its Leapmotor sites. Located on 2 Cultins Road, off Calder Road, EH11 4DL, visitors will find the Vauxhall line-up which includes the Corsa, Astra, Mokka and Frontera. Leapmotor currently has two EVs available in the UK – the T03 ...

Former Suzuki boss Dale Wyatt is joining RWA Automotive’s advisory board, commencing 1 April, to collaborate with RWA as it expands into the OEM space. RWA Automotive currently provides business intelligence to more than 550 franchise outlets. Wyatt said: “The automotive industry is inundated with data from every angle. The challenge is understanding it quickly enough to act and use ...

Skywell UK has added Any Colour Car and YCC Cars to its dealer network as the main dealers for South Yorkshire and Lancashire respectively. Located in Barnsley, Any Colour Car operates a used car and used commercial vehicle business as well as aftersales. YCC Cars is one of the top-rated dealerships in Lancashire and operates a workshop and MOT test ...