Tag Archives: bumper

The cost of servicing and repair work on cars is the biggest challenge faced by service advisors A quarter of the 520 service advisors polled for the forthcoming Bumper UK Automotive Aftersales Report 2024/25, cited affordability of repairs for customers as their main challenge. This, it said, underscored the financial pressures on consumers due to the increased cost of living ...

Dealers offering discounts on servicing and repair work to gain business in a tight market risk trading customer retention for eroded margins and long-term damage to their businesses. That’s the conclusion of the Bumper UK Automotive Aftersales Report 2024/25, which found that three-quarters of the 4,269 car owners polled for the forthcoming said they expect dealers to offer an initial ...

The cost of living crisis has prompted 48% of consumers to reconsider their approach to vehicle maintenance and servicing, according to Bumper’s 2024/25 UK Automotive Aftersales Report which polled 4,269 car owners. The majority (90%) plan to keep their cars longer, 51% were exploring independent garages for affordable servicing, 38% are choosing not to authorise advisory repairs, and 15% reported ...

Warranty Solutions Group (WSG) has struck a deal with Bumper to use its up front interest-free car payment service for customers. Over the past few months, WSG has been piloting Bumper’s PayLater solution for customers renewing their warranty. The majority,76%, opted to use flexible payment option. Dealers can now offer customers up to 10 payments for extended warranties, paint protection ...

Bumper has received a £2 million investment from Salica Investments. This is the first investment from London-based Salica. Investors from earlier this year include Suzuki Global Investments and Marubeni Ventures. James Jackson, Co-Founder and CEO, said: “Attracting high profile investors of the calibre of Salicia Investments vindicates our approach to delivering a seamless digital payments platform for dealers in the ...

Bumper saw revenues grow 54% in 2023 to £11.7m for the financial year ended 31 December 2023, a record high. The business saw a 90% increase in Gross Merchandise Value, with £211m worth of car repairs processed by dealers through its platform. James Jackson, Co-Founder and CEO, said: “2023 was a transformative year for Bumper with the business experiencing exponential ...

Bumper has completed its first acquisition, purchasing business intelligence tools company AutoBI. AutoBi provides business intelligence tools for car retailers and OEMs. Its dashboards provide updates on critical information about all aspects of an automotive business including CRM, sales, service, parts and finance. Jack Allman, CCO and Co-Founder of Bumper said: “AutoBI is a perfect fit for Bumper and this ...

Bumper has appointed three new senior positions to support its growth plans in the UK and Europe. Alfie Sansom joins as finance director, Jonathan Westwood has been appointed head of legal and compliance, and Shreenidhi Subramanian joins as senior product manager. James Jackson, Bumper’s co-founder and CEO said: “We’re delighted to welcome Alfie, Jonathan and Shreenidhi to the team; all ...

Paying for services and products at dealerships just got easier for dealers using Keyloop’s dealer management systems and Bumper payment services. Bumper and Keyloop have launched the next phase of their integration by adding all payment types for dealers and automatic payment reconciliation. Customers can pay by link, via SMS or email; by bank, by account-to-account open banking payment method. ...

Millennials (people born between 1981-1996) are the most likely to use buy now, pay later (BNPL) services to cover repairs, servicing and MoT bills, according to Bumper. 43 is the average age of customers using BNPL. These owners choosing to spread their costs rather than pay upfront or use credit cards. This overall average was consistent across franchised dealers but ...