News

More than half (54%) of motorists surveyed by AA Cars want a greener vehicle this year. Of these, 30% mentioned mild hybrids, 14% are considering plug-in hybrids and 10% plan to go fully electric. Overall, the number of motorists in Britain planning to buy a car this year has more than doubled (33%). James Hosking, director of AA Cars, said: ...

The Financial Ombudsman is gearing up to charge claims management firms £250 to refer a case from 1 April. Professional claims management representatives accounted for 47% of claims it looked at between April and December 2024. Professional representatives will receive £175 back if the case outcome is in favour of the consumer. It will remain free for consumers to refer ...

Pinnacle Warranties has teamed up with iWarranty, a software platform to streamline warranty processes and enhance customer experience. iWarranty’s platform integrates with dealer systems, to provide real-time warranty registration, and improve customer engagement and insights. iWarranty unites manufacturers, extended warranty providers, dealers, authorised and out-of-warranty repairers on a single digital platform. Anthony Marshall, director of Pinnacle Warranties, said: ” leveraging ...

The Nissan Qashqai was the most clocked car in 2024, with 3.4% of models checked showing signs of odometer fraud, according to carVertical. Odometer fraud leads to overpayment and unexpected maintenance costs. A comprehensive car history report can reveal when and how the odometer has been tampered with, as well as how many miles were rolled back. Matas Buzelis, carVertical’s ...

KGM Motors UK, formerly SsangYong Motors has named the winners of its Dealer of the Year Awards. The awards are for those who have demonstrated dedication, and excellence, in sales and aftersales on both national and regional levels. The Dealer of the Year award was won by Station Garage Torphins for its performance across all business areas. The dealership also ...

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million customers in the UK were reported to be using digital check-in and check-out solutions, a 47% increase from the 1.7 million in 2023, according to digital service provider Tjekvik. It said 240,000 UK customers bought value-add products or services during the digital check-in ...

Chorley Group has partnered with Marketing Delivery to deploy its marketing automation software VoiceBox across the Group’s 22 site network. The strategy aims to boost new and used car sales with a focus on personalisation. VoiceBox will allow Chorley to introduce bespoke communications for motability, fleet and EV customers by segmenting their data by enquiry type or powertrain. EV-specific communications ...

Applications for the Bentley Motors 2025 apprenticeship programme are now open until 21 February. The 2025 intake will offer roles in business areas such as manufacturing and research and development. The programme will take place at Bentley’s Dream Factory in Crewe, offering apprentices training and hands-on experience as well as mentorship. Karen Lange, member of the board for Human resources ...

England and Everton’s No.1 goalkeeper, Jordan Pickford, has taken delivery of his new BYD Seal Excellence from Alan Day BYD New Southgate. Darran Clarke, head of marketing at Alan Day Motor Group, said: “We’re delighted to hand over the BYD Seal Excellence to Jordan Pickford. As a top-performing athlete, he deserves a car that matches his high standards – and ...

Matthew Kemp, a young technician from Malton, has been crowned Volvo’s National Apprentice of the Year for 2024. Kemp started as a service driver at Ray Chapman Motors Volvo Malton in 2018 and worked his way up. He said: “To win National Apprentice of the Year at the same time as completing my apprenticeship is an amazing feeling and something ...