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Editor’s Choice

FCA to investigate motor finance and commission payments

The Financial Conduct Authority (FCA) is to investigate historical cases of motor finance companies not paying out compensation to customers for discretionary commission arrangements. In 2021, the FCA banned discretionary commission, removing the incentive for brokers to increase the interest rate that a customer pays for their motor finance. The FCA asked finance houses to review their practices and, where ...

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Snows appoints new head of Toyota and Lexus division

Snows Motor Group has appointed Richard Morgan as head of its Toyota and Lexus division. He was formerly the company’s franchise operations manager, will now oversee the running of Snows’ trio of Lexus dealerships in Exeter, Hedge End and Bournemouth and a total of 11 Toyota businesses across the South of England. Morgan joined Snows in February, implementing the launch ...

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Dealers warned to prepare for greater motor finance scrutiny

Dealers have been warned to prepare for a  higher level of scrutiny from regulators as motor finance complaints rise. The Financial Ombudsman Service reported that complaints increased by 115% to 4,622 in the third quarter of 2023, saying they were increasingly hearing from people worried about whether they can pay their motor finance deals. Richard Tavernor, COO at iVendi, said ...

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Motor finance complaints to financial ombudsman double

Complaints about motor finance more than doubled in the three months to September. New figures from the Financial Ombudsman Service reveal complains surged 115% to 4,622 in the period. Vehicle-related complaints were responsible for a quarter of all the cases received by the Financial Ombudsman Service in the second quarter of this financial year. These increasing complaint levels have arisen ...

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Penske buys Rybrook dealerships in the UK

Penske Automotive Group has agreed to acquire Rybrook Group’s 15 premium dealerships in the UK. Rybrook has four BMW dealerships, four MINI dealerships, four Volvo dealerships, two Land Rover dealerships and one Porsche dealership.  Additionally, three of the BMW locations also retail BMW Motorrad motorcycles. Darren Edwards, CEO of Sytner Group, which is owned by Penske, said, “We are delighted ...

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