Peugeot has introduced its eight-year Allure Care package across the electric car line-up. Peugeot polled 2,000 drivers in September and found that UK drivers spend on average £450 per year on vehicle repairs, or £3,600 over an eight-year period. It said this was reduced to £425 per year for battery electric vehicles specifically, with a total estimated cost of £3,400. ...

Euro NCAP is sponsoring The Commercial Vehicle Safety Award at the Motor Trader Commercial Industry Awards held at the NEC in 29 April. Since 1997, Euro NCAP has carried out safety assessments and testing on new vehicles, offering consumers, policymakers and industry realistic and independent insights into the safety performance of vehicles sold in Europe. Backed by several European Governments, ...

The Financial Ombudsman is gearing up to charge claims management firms £250 to refer a case from 1 April. Professional claims management representatives accounted for 47% of claims it looked at between April and December 2024. Professional representatives will receive £175 back if the case outcome is in favour of the consumer. It will remain free for consumers to refer ...

Pinnacle Warranties has teamed up with iWarranty, a software platform to streamline warranty processes and enhance customer experience. iWarranty’s platform integrates with dealer systems, to provide real-time warranty registration, and improve customer engagement and insights. iWarranty unites manufacturers, extended warranty providers, dealers, authorised and out-of-warranty repairers on a single digital platform. Anthony Marshall, director of Pinnacle Warranties, said: ” leveraging ...

KGM Motors UK, formerly SsangYong Motors has named the winners of its Dealer of the Year Awards. The awards are for those who have demonstrated dedication, and excellence, in sales and aftersales on both national and regional levels. The Dealer of the Year award was won by Station Garage Torphins for its performance across all business areas. The dealership also ...

Customer demand for self-service in aftersales rose in 2024 as consumers embraced digital services. Over 2.5 million customers in the UK were reported to be using digital check-in and check-out solutions, a 47% increase from the 1.7 million in 2023, according to digital service provider Tjekvik. It said 240,000 UK customers bought value-add products or services during the digital check-in ...

England and Everton’s No.1 goalkeeper, Jordan Pickford, has taken delivery of his new BYD Seal Excellence from Alan Day BYD New Southgate. Darran Clarke, head of marketing at Alan Day Motor Group, said: “We’re delighted to hand over the BYD Seal Excellence to Jordan Pickford. As a top-performing athlete, he deserves a car that matches his high standards – and ...

Aftersales has long been seen as the backbone that reliably delivers profits to sustain OEMs and dealers through hard times, and are clearly the sole focus of the many independent players who have built significant businesses. There have been downwards pressures on repair and maintenance aftersales volumes for many years as cars have become more reliable and service intervals extended. ...

Foreign investors continue to eye up dealer groups in the UK with their property value a magnet for potential takeovers. That’s a key finding of the Automotive Annual Market Commentary from property expert Savills, which charted investments made by foreign investors in the past two years. Acquisitions included US dealer Group 1 paying £346m for Inchcape’s UK dealer business and ...

Demand for used BEVs continued to rise in 2024, up 57.4% to a record 188,382 units year on year. BEV market share rose 2.5%, up from 1.7% in 2023 and 13 times larger than back in 2019, according to figures from the Society of Motor Manufacturers and Traders (SMMT). Sales of plug-in hybrids (PHEVs) and hybrids (HEVs) also grew, up ...