Tag Archives: Data

UK dealers are losing millions in revenues because of inaccurate and out of date customer records. That’s the claim from Auto Data Solutions (ADS) after analysing UK dealer databases and comparing them to their US counterparts. In one recent dealer group database analysis ADS found that 12% of customer plate changes had not been recorded. In this case the dealer ...

I attended a podcast recording last night for Autocar, where the two regular co-presenters, Steve Cropley and Matt Prior were joined by a special guest, Jonathan Palmer.  Jonathan now owns and manages many of the UK racing circuits, a unique and superb driving experience centre, and now new locations in Navarra, Spain and Laon, France.  However, having abandoned a medical ...

A car salesman has pleaded guilty and been fined for unlawfully retaining and selling thousands of pieces of customer records from the car leasing company he worked for in Hertfordshire. Shortly before he resigned from his role as sales consultant, at Leaseline Vehicle Management L Alexander Doré, 44, sold over 3,600 pieces of personal information he’d taken from the company’s ...

A few months ago, I received a call from the National Protective Security Authority (NPSA), which is part of MI5, asking if there was a way that we could assist in improving business security generally, using the motor industry as a pilot the learnings from which could be rolled out across other sectors. Their mission is to build resilience to ...

Data protection is an important issue for all dealers and rising fast up the agenda for management. In the UK dealer groups, including Pendragon and Arnold Clark, have been targeted. In January software company Mad Devs warned that 2023 could see record levels of cybercrime. It advised dealers to be on alert and work closely with their suppliers to ensure ...

Data protection is a huge issue for all dealers and rising fast up the agenda for management. This month we report on a well-chronicled case, that of Arnold Clark. It’s not  alone. Other dealer groups, including Pendragon, have been targeted. This will be a key area of debate at the Motor Retailing EXPO taking place at Silverstone later this year. ...

Arnold Clark may face compensation claims from thousands of customers whose data was breached in late 2022. One London legal firm claims to be representing 7,500 customers who are seeking redress for the data breach. Keller Postman UK said it launched an investigation and group action to find out what happened and how this breach affects Arnold Clark customers. “We ...

Dealer Management System (DMS) provider Pinewood has beefed up its cyber security after undergoing assessment by the Information Security Assessment Exchange (TISAX). This is an assessment and exchange mechanism for information security in the automotive industry. The profile of cyber fraud has grown in recent months in the motor sector with two dealer groups subjected to attacks, including Pinewood’s parent ...

Auto dealers’ margins are under more pressure so the need for good information to control business performance has never been higher. Conall Lavery, CEO & Co-founder at Real World Analytics reveals how dealers can benefit from a cloud based business intelligence solution. Why do you think that the interests in finding a data analytics solution have recently come to the ...

Cap hpi has announced a new partnership with JCT 600 to supply vehicle provenance and automotive data. JCT 600 will now use a range of cap hpi data including HPI Check, NMR checks and NMR investigation plus all branded used car programme data. The deal also includes access to Valuation Anywhere, cap hpi’s flagship web-based valuations tool for automotive sales ...