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Thames Motor Group has deployed Bookings, Workshop with DMS writeback, and Online Check-In modules, in order to ensure smoother processes and transparency for staff and customers.
The AutoCleanse facility from eDynamix is fully integrated with Keyloop Autoline and Drive DMS platforms which extract, cleanse and write back any discrepancies in MOT and registrations dates.
Vehicles which have seen an owner change or have been scrapped can be disconnected from the customer record, resulting in up to date data.
The Online Check-In is similar to the airline style as customers are invited via email and/or SMS to check-in online for their appointment a day or two before. It also reminds customers to bring important documents and it is possible to digitally sign at the end of the process.
In addition, the Group expects to introduce Workshop+ in the coming months. The platform is expected to be beneficial for skilled technicians.
Technicians will carry out each Workshop using an App on an iOS or Android tablet device, selecting the relevant template, taking any necessary pre-inspection photographs and completing all checks.
The Group represents Jeep, Alfa, Fiat, and Abarth in Tunbridge Wells, Kent, and Slough, Berkshire