Motor Trader The award-winning and longest running UK magazine for car retailing professionals. Your first stop for News, Jobs and Reports for the motor industry.
Hendy group has appointed Kevin Souster as head of service, joining the senior leadership team at the automotive group.
Souster joins Hendy after working at the Renault Group for the last 16 years having held various roles in both sales and aftersales, most recently as its head of network, aftersales.
His whole career has been in motoring having started as an apprentice technician, spending time working as a technical training consultant for both the Volkswagen Group and Volvo prior to joining Renault.
In his new role, he will be working closely with Pete Walker, director service and body shop on implementing the group’s service strategy.
“Kevin has an incredible breadth of experience working in aftersales and having known Kevin for a number of years in his time at Renault we knew that he was the right person to join us in this role,” said Walker.
“Kevin will be working across the group, with the divisional performance manager and the senior leadership team as Hendy continues to expand.”
As head of service Souster will be focusing on the commercial results of the division together with the customer experience.
“These are totally interlinked, and I’ll be working with the teams for the long-term benefit of both our customers and the business,” said Souster.
He said the group’s progressive thinking and ambitions for continued growth were a key attraction in making the move.
“I’ve known the team at Hendy for some time and this was such a good opportunity for me to take on a new challenge and work with some incredible people,” said Souster.