Tag Archives: Servicing

Franchised dealers rely heavily on service activity when it comes to ensuring healthy levels of profit. It’s important that service centres become more open to non-traditional servicing activity. Even with an influx of more advanced electric vehicles, there is still opportunity for regular activity, albeit in a smaller package. By providing seasonal health checks in lieu of the lost annual ...

UK franchised dealers saw a significant year-on-year decline in aftersales business in 2017, according to data from electronic vehicle health check provider autoVHC The company, which sampled 500 UK dealers, found that over the 12 month period the average dealer saw 3,320 vehicles presented at its service department, a 19% drop from the 4,080 vehicles seen during the course of ...

Over recent weeks, there has been some media focus on unscrupulous MOT, servicing and repair providers forcing customers to commit to work not required, not completed or overcharging for work carried out. Inevitably, this shakes customer trust in service departments and workshops, leading to them worrying that they will be ripped off. We know from our own research that customers ...

Mercedes-Benz Vans UK has launched live online service booking for customers. The new My Van Service offers five options to allow customers to book their vehicles in for a service or repair at a time that suits them. Customers can see a choice of slots available to book a service, MOT, diagnostics work or repair with the Dealer of their ...

Volkswagen Commercial Vehicles is offering free servicing on all models purchased from its finance arm Volkswagen Commercial Vehicle Financial Services from now until 1 October. Two free services are provided with all Caddy, Transporter and Amarok models, including Transporter-based derivatives such as the Caravelle people carrier and California campervan. The offer includes one interim and one full service, which can ...

Car dealers who provide internet and text messaging options to customers for scheduling service appointments and getting service updates have higher customer satisfaction with younger customers, who prefer these methods of communication. That is the key finding of the JD Power 2017 UK Customer Service Index (CSI) Study. “Car dealers who aren’t prioritizing technology options are missing out on an ...

Over the last 10 years, independent garage workshops have captured the lion’s share of MOT and servicing, maintenance and repair work. The latest Trend Tracker survey shows that the greatest volume of transactions were recorded by independent garage workshops (66%), compared to 24% for franchised dealer workshops. So what can dealers do attract motorists to their workshops? We know from ...

Hyundai has launched a new servicing offer called ‘eSENSEtials’ for out of warranty Hyundai vehicles. There are three servicing packages: Base, Interim and Full Service. The £99 Base package includes a 24-point check on the vehicle as well as an engine oil and filter renewal. A 29-point check is standard for the £159-Interim level servicing, which includes brake- and clutch-fluid ...

Dealers are missing key data out on a third of their customer aftersales records, according to new research by Marketing Delivery. Analysing data relating to over 50,000 vehicle visits to franchised dealer workshops across the UK during December 2016, Marketing Delivery found that 32% of the customer records lacked at least one key element necessary for securing future aftersales business. ...

Servicing Stop is on a recruitment drive looking to add 200 garages to its ranks to bring the total network to 1,700 by the end of the year. The majority of the 1,500 garages currently on its books are independents but the company thinks a large proportion of new joiners will be franchised dealers. Servicing Stop acts as a middleman, ...