Tag Archives: Servicing

Service plan provider EMaC is backing a campaign by the Institute of the Motor Industry to guide women through car servicing. The campaign followed research carried out by Vital Research & Statistics for the IMI, which found that 17% of women felt at some time they had been overcharged for servicing and 35% were totally reliant upon dealers for guidance ...

The franchised workshop sector is increasing its share of the aftersales market with dealers capturing more cars aged up to two years old, according to new research by Castrol Professional. The research suggests that increasing sales of service plans and lack of consumer awareness that vehicles can be serviced in the independent sector without invalidating warranties has enabled franchised dealers ...

The franchised workshop sector is increasing its share of the aftersales market with dealers capturing more cars aged up to two years old, according to new research by Castrol Professional. The research suggests that increasing sales of service plans and lack of consumer awareness that vehicles can be serviced in the independent sector without invalidating warranties has enabled franchised dealers ...

Using online comparators has become the number one way of shopping for all kinds of products. If you were buying house insurance or even a mortgage, chances are that you would turn to GoCompare or Money Supermarket. So why not servicing and MoTs? Over the last few years, several companies have tried to get momentum underway in this market, including ...

The RAC has signed up 2,700 independent and franchised garages to its online servicing, repair and MOT price comparison site. Garages pay 10% commission for work generated through the website. It has contacted 10,000 garages and the response rate has been split equally between franchised and independent dealers. Douglas Rotberg, CEO of The Motorist’s Organisation, the RAC’s partner for the ...

Honda has achieved the highest servicing customer retention levels of any dealer network in the UK. A total of 38% of all Honda owners surveyed for the 2014 Castrol Professional Car Servicing & Repair Trend Tracker report took their car back to a Honda franchised dealer for its most recent routine service. This score is lower than last year, when ...

Honda has achieved the highest servicing customer retention levels of any dealer network in the UK. A total of 38% of all Honda owners surveyed for the latest Castrol Professional-sponsored report took their car back to a Honda franchised dealer for its most recent routine service. This score is lower than last year, when Honda recorded 40.3% servicing retention for ...

Servicing Stop, the national online service and MoT provider, has admitted it is turning away customers because it does not have enough independent garages with 24 hour online booking facilities in its network to cope with rising demand. The company, which appeared on BBC TV’s Dragon’s Den, has over 1,200 approved independent garages on its books but needs to expand ...

Cost is the most important criteria for customers when it comes to car servicing. New research carried out by the IMI as part of its rebranding found that 52% of consumers said price was pivotal when it came to servicing their car. Quality of work came in a close second at 44%, rising to 51% amongst women. IMI found that ...

Workshop-Generic_620The UK service, maintenance and repair (SMR) market is set to decline 11% by 2019.