Tag Archives: Servicing

Franchised dealers have outperformed independents in a new survey carried out by the NFDA. It found that for consumers who always use a franchised dealer 87%, were satisfied or very satisfied with the aftersales compared to just 46% for those who always use independents. The NFDA Consumer Attitude Survey for the first half of 2016 found that independent dealers have ...

Customer loyalty is determined by the experience they have of servicing departments, according to the JD Power 2016 UK Customer Service Index Study. The survey also named Toyota as the highest performing volume brand for CSI with Mercedes-Benz as the top ranked premium brand. Among the highly satisfied customers 92% said they will definitely return to the same service facility ...

Franchised dealers are missing out on £461m worth of revenue by failing to sell red work identified during customer vehicle health checks. That’s the conclusion of automotive industry consultancy BTC, which recorded information from 500 dealers in 2015 using its electronic vehicle health check system. Across the UK’s 4,900-strong franchised dealer network, this equates to £94,084 of lost sales per ...

Audis are more expensive to repair than BMW and Mercedes-Benz models. That’s the overall conclusion of research carried out by WhoCanFixMyCar which examined thousands of service and repair quotes it received from garages for customers over the past 12 months. Looking at cars aged 0-15 years old, the average estimate for all repair types for Audi was £236 compared to ...

Car servicing has now overtaken the MOT as the biggest driver of customers to workshops. All-round servicing and ongoing maintenance now accounts for 26% of all workshop bookings to both franchised and independent outlets, representing an increase of two percentage points over 2013. In contrast, the number of MOT workshop bookings has dropped, with the annual test of roadworthiness for ...

WhoCanFixMyCar, the comparison website, has dismissed the findings of a recent survey by ClickMechanic which found women were typically charged £45 more for identical car repairs than men. New research by WhoCanFixMyCar, based on 64,000 datapoints, shows women are charged less. The research covered jobs ranging from oil changes to clutch replacements and full resprays and found the average quote ...

Franchised dealers missed out on over £120m worth of revenue by failing to sell red and amber work identified during customer vehicle health checks during the first quarter of 2015. New data, from BTC, the vehicle health check supplier, revealed the average UK franchised dealer failed to sell around £25,169 of red work in the first three months of the ...

Franchised dealers are losing an average of £92,145 in workshop sales by failing to sell red work identified during customer vehicle health checks, according to research from BTC. The automotive industry consultancy said the losses equated to more than £450m worth of revenue across the UK’s 4,900-strong franchised dealer sites. The data was gathered using autoVHC, BTC’s electronic vehicle health ...

Prestige Fleet Servicing is gearing up to expand its UK chain of independent garages by 30% to 300 outlets in 2015. The chain, which goes head-to-head with franchised dealers on servicing work for fleets, wants to fill 68 open points. It attracts independent garages to its ranks by offering guaranteed throughput of work, national parts prices and discounts on oil ...

Car owners prefer using the independent sector to franchised dealers for servicing and MOTs, according to new research from GForces. The results from the study, which asked 2,000 car owners their opinions on a variety of aftersales topics, found that over half of respondents (50.3%) used independent garages, compared to 34.1% who use main dealer servicing. The survey, the first ...