Vertu Motors’ dealerships take top 10 slots in JudgeService reviews

Vertu Motors has been named as one of the top car dealer groups in the UK for customer experience, according to review site JudgeService. The group achieved a 96% recommendation score from customers.

Bristol Street Motors Hyundai Mansfield and Vertu Land Rover Bradford both claimed top 10 spots across all dealerships listed on the platform.

Both sites had more than 99% satisfaction rating and a 100% recommendation rating, with Mansfield being named as the second-best location in the entire country for customer satisfaction.

JudgeService Research is customer satisfaction platform that encourages customers to anonymously review their experience with motor retailers so that they can improve their customer service performance.

Vertu Motors CEO Robert Forrester said: “These outstanding results reflect our commitment to providing exceptional customer service across all our dealerships.

“We put a huge amount of effort into our training regime, with customer service at the heart of everything we do at all levels of the Group, because without happy customers who return time after time, we do not have a business.

“Buying a vehicle is the second largest purchase a person will typically make, after a home. It’s an important decision and having the confidence that you are receiving the best care is vital.

“There is no better indicator of a business than what its customers say about it.  While people are quick to tell others about a bad experience, it is less common for them to make positive remarks, so having such a brilliant score is testament to the dedication and hard work of our teams.

“It’s gratifying to see that our customers appreciate the effort we put into making their buying journey the best it can be.”