Tag Archives: Workshop

Dealers offering discounts on servicing and repair work to gain business in a tight market risk trading customer retention for eroded margins and long-term damage to their businesses. That’s the conclusion of the Bumper UK Automotive Aftersales Report 2024/25, which found that three-quarters of the 4,269 car owners polled for the forthcoming said they expect dealers to offer an initial ...

One in four (25%) of UK drivers admit to skipping their annual vehicle service due to cost. And 18% say they’re likely to do so again in the next 12 months, according to new research by Volkswagen Financial Services (VWFS) UK. The findings come from an independent survey of 2,000 UK drivers, who were asked about their attitude towards vehicle ...

The gap between older and younger cars in terms of average aftersales invoice value is continuing to widen, according to new analysis from automotive marketing agency Marketing Delivery. The company looked at the difference in the average invoice value of aftersales work carried out by franchised dealers across the UK for cars in different age brackets. It found that, during ...

E-commerce group epyx has assembled a network of garages who will undertake motor warranty work. The network has 1,400 garages across the UK which it said would give warranty providers easy access to national coverage of workshops that want to fulfil claims. Marc Lees, director of business development at epyx, said: “One of the success stories at epyx in recent ...

Fleets continue to hold onto cars and vans for much longer and the prospect of returning to pre-pandemic levels is remote. That’s the view of epyx 1link Service Network service, maintenance and repair (SMR) platform which saw the number of repairs going through its business rise by 6% during 2023. 1link Service Network is used by fleets totalling more than ...

Bumper, the finance group that enables consumers to spread the cost of car maintenance and repairs over time without paying interest, has announced a £40m fundraising to accelerate its growth. The group, which used to be known as Auto Service Finance, won the Motor Trader Finance Product of the Year in 2020. Bumper makes its money through a service charge ...

Castrol has launched a marketing campaign aimed at independent workships. Castrol EDGE Recommended by Experts’ marketing campaign is offering participating independent workshops the opportunity to win a promotional package to build positive awareness in their local community and attract new customers. The winning workshop will be visited by a professional photographer, funded by Castrol, to take photographs showcasing the workshop ...

One in three used car dealers have upgraded the standard warranty they provide from three to six months. The shift follows the “Make the Switch from Three to Six” campaign trialled across 101 dealers in the RAC Dealer Network, of which 31 adopted the longer warranty. Kellie Grocott, RAC director of sales at Assurant, which partners with the RAC in ...

Bumper, the new name for Auto Service Finance, has been named today by the Financial Times as one of the top 100 fastest growing companies in Europe. The UK-based fintech business, winner of Motor Trader’s 2020 New Finance Product of the Year, provides car owners with an interest-free payment platform to fund servicing and repair work. Its services are provided ...

Marketing Delivery has launched a digital tool to help dealer workshops identify and target customers whose vehicle MOT is due soon. MOT Box helps users maximise aftersales retention as they prepare for record volumes of MOT tests this autumn. MOT Box can cross-check a workshop’s customer database against more than 30 million MOT records held by the UK’s Driver and ...